Total Response is a dispatch decision support system that is designed to improve efficiency in handling inbound communication in emergency centers.
With Total Response’s enhanced, customizable call handling protocols, tools, and training, agencies will improve:
- emergency medical dispatch (EMD), fire, law enforcement and mental health call handling
- dispatch and response times
- responder and caller safety
- preservation of evidence and property
- consistency in agency processes
- assessment on how calls are handled
- staff retention
For more information on the benefits of Total Response, head to our product page here or, our white paper here.