Total Response Software

Installation, Updates and Upgrades

• What is Total Response?
• How can I schedule a demonstration of Total Response?
• Will Total Response work with our CAD?
• How much does Total Response cost?
• Installing or Updating Total Response Stand Alone (TRSA) License
• What are the technical specifications for running Total Response?

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Trouble Shooting

• Freezing or Crashing
• How can I get Administrator access to my software?
• How to clear a stuck call in Total Response
• Message states that the user is already logged into the system but the user cannot log in.

How to use Total Response

• What is Total Response Offline Mode?
• How can I change the font size in the Total Response Call Handler?
• Which ports should I use to connect to Total Response?
• How do I add another Total Response license?
• How to put in your agency's logo in Total Response
• How to archive calls in Total Response

Software Customizations

• Mapping New CAD Types
• Can Total Response protocols be adapted to meet our agency's needs?
• Who do I contact for software customizations?

Product Standards

• Who develops Total Response protocols?